We will always accept returns if your item arrives damaged. We want to make sure you are satisfied with your Britt Mills™ purchase and experience!
- Our policy lasts 10 days from delivery date. If 10 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange. We mark your delivery date based on tracking provided by the post.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- All sale items are final sale. No exceptions.
- All digital items are final sale. No exceptions.
- Gift cards are final sale. No exceptions.
- We do not accept returns on items that have been personalized if the item is not damaged. Please ensure the planner cover set you select at checkout will fit your planner type and size.
Please ensure that you understand the items needed to use our digital planners. They are listed on the item description. Once a digital item is purchased we do not offer refunds.
To Submit a Return
Please email firstname.lastname@example.org
You will get your refund via the payment method provided. You will receive an email once we process your refund. Please not that your refund might appear as pending until your card has processed. This may take several days depending on your payment method.
Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
1. We only replace items if they are defective, damaged or if you ordered the wrong size. If you need to exchange it for the same item, Contact Us and please include your Order # so we can process your request and get back to you with return instructions.
How to Return
You must first contact our Customer Service before sending an item back for proper instructions. Visit our 'Contact Us' page to submit a ticket and please include your Order #.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation Policy (Physical Item)
We will gladly cancel your order up-to 48-hours after your purchase, no question asked. Just Contact Us and include your order number to request your cancellation.
Cancellation Policy (Digital Item)
All digital sales are 'FINAL SALE' and we do not accept nor offer refunds or cancellations. Please read all requirements for using our digital planners before purchase.