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Stylish & Co FAQs

Commonly Asked Questions

*We update our FAQs regularly to accommodate customer feedback and changes in product collections.
For additional support, you can always email us directly. Please allow up-to 48-hours for a response. 

PRODUCT QUESTIONS
What is the difference between this new online shop and your Etsy account I used to purchase through?
First, thank you for being a customer with us on Etsy! It was our home for a long time and we will remain there for those that prefer to shop on Etsy. The only difference between our two shops is that you can find a much larger selection of planner accessories on this site, as well as our Apparel and Home Collection. You can still expect the same level of quality and customer service on our new site that you came to expect with us on Etsy!

Where did your Stylish Planner Cover® sets go?!
You can get all the details here!
How do I make my own planner covers with your Printable Planner Covers? 
All of the details are in this blog post

SHIPPING QUESTIONS
When can I expect my item to ship?
- All Printable Planner covers are available instantly after purchase!
- All items in our Home and Gift Collection average 3-5 business days for processing.
- Washi tape is ready to ship and ships within 1-3 days
- Planners are ready to ship and ships within 1-3 days
- Items from our Apparel and Home Collection will ship separately if it ensures a quicker delivery. 

My items shows that it has been delivered but I have not received it and/or it was lost in the mail. What do I do? 
If this happens to your order, please contact us and provide your order number so we can track the status. We will contact you via email to resolve the issue.

How do I track my order once shipped?
All customers will receive an email notification once your item has shipped with your tracking link. You can also log into your Stylish account to see all past orders and easily access tracking.

PERSONALIZATION QUESTIONS
Do you hand-draw all of your Planner Cover designs?
No. Britt hand-draws a lot of our designs to represent her planner style and to offer the widest selection of designs and accessories for our customers. We do believe in supporting (and giving credit) to the artist community and giving back to those who share the same business values and customer service. Because of that we do often feature various artists' illustrations on our Printable Planner Cover products and do not and will not ever claim those illustrations as our own. Stylish Planners believes in inspiring and empowering those that are truly original, unique and hard working. We kindly ask for the same level of integrity with our original designs and for you to be original. 

STYLISH REWARDS
What are Stylish Rewards?
Stylish Rewards is our way of showing how much we appreciate our customers! We have created several ways for you to unlock and earn Stylish Rewards to use for monetary value towards your next purchase. It is completely digital and you will get emails for every point you earn and when you have earned enough to use towards your next purchase! You can access your Rewards from the button in the bottom right of your screen!

Can you add points from past orders?
Yes! We are more than happy to add points from past sales on our site! We are not transferring points made in other shops (i.e. Etsy Shop) to this shop. We only offer rewards for purchases made on this website. 
If you made a purchase and did not see the rewards in your account - please email us and we can add for you.
Do you redeem Stylish Rewards points for Etsy purchases? 
No, you can only earn Stylish Rewards when you shop our Stylish & Co site or app.